First, you want to unplug the power source from your router and wait 30 seconds to 1 minute and plug it back into the power source
If still a problem, then unplug the power cord ONLY from ONT BOX and wait 30 seconds to 1 minute and plug it back into the power source.
DO NOT UNPLUG THE FIBER CORD FROM ONT BOX.
BE CAREFUL WORKING AROUND THE FIBER CORD ATTACHED TO ONT BOX.
If you are still experiencing a problem, please call our office at 815-882-2201.
We also have a 24/7 hotline if out of our regular business hours.
Call 815-882-2096 for support.